Shipping and Returns

 

RETURNS

 

 

Our return policy is valid for 14 days from the date of receipt of the goods. If more than 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. If applicable, all elements of the designer packaging, such as authenticity certificates, dust bags and leather tags, must be included with your return. The item must also be in its original packaging and returned with all labels and tags attached. Incomplete, soiled, damaged, worn or washed items will not be accepted.
Make sure the items match the return label, and use the correct labels for multiple orders.

 

Some items are completely excluded from returns. Customized or altered items (e.g., personalized products, made-to-measure or custom-made items, as well as adapted items), gift cards, swimwear, underwear, glasses, perfumes, jewelry, cosmetics, toiletries, as well as other intimate or hygiene items, personal care products are excluded from the right of return and exchange.

 

Furthermore, the following items cannot be returned:

* Gift vouchers

* Briefs, swimwear, underwear, boxer shorts

* Some health and personal care products, perfume and/or make-up

* Since personalized items are specially made to customer specifications, they cannot be returned.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send the purchased items back to the manufacturer. 

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed. A credit will then automatically be applied to your credit card or original method of payment within a few days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at danielruegamer@t-online.de.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at danielruegamer@t-online.de and send your item to: Zeller Weg 9, Hettstadt, Bavaria, 97265, Germany.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: Zeller Weg 9, Hettstadt, Bavaria, 97265, Germany.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

The time it may take for your exchanged product to reach you may vary, depending on your place of residence.

 

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.